Business metrics also mistakenly called Key Performance Indicators (KPI) provide a measurable value to the progress of an organization’s strategic goals. Without the metrics involved in strategic business planning, an organization would not succeed. Having to make impulsive decisions doesn’t produce desirable or measurable results with accurate data. KPI provides desirable results and tracks milestones …
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What’s Next for the BPO Industry From far and wide, the BPO industry has been a staple service for numerous industries. The biggest question that comes to mind is “what is the next big thing for the BPO industry?”. Critics often talked about that outsourcing will eventually die out. However, current data shows that global …
Clark: The Next BPO Hotspot of the Philippines Clark Air Force Base, located in the Philippines, has been the American Military’s largest overseas base until they left in 1991. Today, the base saw unprecedented investment by The Philippines Government and private investors. Its openness to foreign investments, highly skilled workforce, lower salaries (compared to the …
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