New Clark City Exciting New Development Expanding the Clark Freeport

New Clark CityThe Philippines new modern city called New Clark City is really starting to take shape and is drawing worldwide attention. Located in Capas, Tarlac the futuristic city will expand Clark Freeport and become the twin-city to the congested and overcrowded Manila.

New Clark City is being built around the idea that people should be able to live and work in a safe city that is self-sustaining, prosperous and environmentally friendly. The commercial city full of trees and clean air will be the country’s first smart, green and disaster-resilient city.

The metropolis will be broken down into 5 districts and include national government offices, world class sporting stadiums, agro-industries, universities and a business community. New Clark City is envisioned to become Asia’s premier economic location and have a gross output of approximately $30 billion.

New Clark City Districts

  1. Government District. This 514 hectares area of the city will contain both regional and national government offices. The convenient location outside of Manila will increase attraction for foreign investments to the already booming Clark Special Economic Zone (CSEZ). District 1 will be primarily for governmental use but is expected to have some residential and commercial neighborhoods.
  2. Central Business District. Covering 2,690 hectares this will be the primary location for BPO and manufacturing offices. The BPO sector in the Philippines is growing faster than ever and New Clark City’s business district will be key to the country’s success in the industry. New Clark City is being constructed in an area that produces the most talented IT graduates.
  3. Academic District. The “university town” will cover 598 hectares and include both national and international schools offering degrees and specialized training courses. District 3 will be filled with dormitories, hotels, recreation facilities and shopping centers.
  4. Agro-Forestry Research and Development District. The largest district in New Clark City will be 3,135 hectares and will support organizations involved in agricultural research and developments. This area will be full of agroforestry farms and greenhouses that will open new opportunities for creating prosperity while protecting natural resources.
  5. Wellness and Ecotourism District. Located in the highest elevation of New Clark City the natural vegetation area will cover 2,513 hectares. District 5 will attract those visitors interested in wildlife, health spas and outdoor recreational activities. Retirement villages will also be located throughout the lands natural landscape with spectacular views of the surrounding mountain ranges.

Singapore, Malaysia and Japan are just some of the nations that are playing a big part in the massive projects design. The 36 square mile city is expected to have a population of 2 million and be fully complete within 30 years. Construction has already started on a number of different projects.

PHASE 1 In-Progress

Clark Sporting FacilityKicking things off will be the construction of back-up government offices along with a disaster risk and recovery center to ensure continuous business operations and services to the people in case of natural disasters. The first government offices will also include one-stop shops that will support all businesses locating to New Clark City. AlloyMTD Philippines Inc., a subsidiary of MTD Capital Berhad of Malaysia, partnered with Bases Conversion and Development Authority (BCDA) to develop the project.

Simultaneously, world class sporting facilities are currently being built in preparation for the training required for athletes to participate in the Southeast Asian Games next year. The athletic project includes a 20,000 seat indoor stadium, outdoor oval track and field along with an olympic swimming people that could accommodate 2,000 people. All facilities will be constructed to meet the world standards set by International Amateur and Athletics Federation (IAAF).

Futuristic New Clark City

Futuristic New ClarkPlans on how the city will operate is really exciting and sounds like something from the future. Internet of things will be heavily involved throughout the city with drones and electric driver-less vehicles. Using advanced technologies the buildings will be self-sustaining and produce minimum to no waste with the use of green energy.

The Philippines is not the first country to plan an out-of-this-world type of city. China recently failed at their attempt to attract a significant population to“China’s Manhattan” and it now remains half built and mostly empty.

Please Leave Comments About the Exciting New Clark City:

High Demand for Office Space Inside Clark Push Prices up Again in 2018

A key factor driving the growth in demand for office spaces in Clark is the business process outsourcing (BPO) boom the freeport has been experiencing. Clark has become the second biggest BPO hub in the Philippines as large multinational firms continue to amplify their presence in the country. Metro Manila is just too overcrowded and lacks available space to handle the current influx of foreign companies that are looking to setup operations.

“Clark is a gold mine for investors. We see a vote of confidence on Clark as an option out of Manila as it comes on the radar screen. And with congestion on Edsa, we see a rise in new central business districts (CBDs). The rapid urbanization, overseas Filipino remittances and the growing BPO sector are the main drivers for the Philippine real-estate sector,” Says Rick Santos, CEO of Santos Knight Frank.

Development of infrastructural facilities and the launch of Clark International Airport (CRK) have improved connectivity and ease of transport which has led the way for increasing investment opportunities in the area. There is also stable and consistent power lines, accessibility to many transportation options, and a huge workforce of qualified Filipinos.

In return for the high demand comes the increase in pricing for office space and buildings. Turnkey seat arrangements or seat leasing come at a price of about $200-$400 per month per seat which is double what companies were paying just 5 years ago.

Companies looking to take full advantage of the tax cuts and investment incentives of being located in a freeport zone will need to lease or build their own infrastructure. A bare shell building or open warehouse will run about $8 per square meter in 2018 compared to just 4$ per square meter in 2010. The most popular option for outsourcing companies is to lease a partially fit building and then make interior designs to their likings. This option has a going rate of $12-$17 per square meter in 2018 depending on which business park the property is located in.

Top 5 Business Parks on Clark

  1. PHILEXCEL BUSINESS PARK – As the largest business park in Clark Freeport, Philexcel is uniquely positioned to provide exemplary office and industrial space to suit the needs of a range of businesses. Recent expansion includes retail opportunities and residential buildings to support our growing business community.
  2. BERTHAPHIL PARK ONE (INDUSTIAL) – The first business park in the Berthaphil lineup. This secure and modern leasing park can accommodate Industrial, warehousing and manufacturing companies large and small.
  3. BERTHAPHIL PARK TWO (BUSINESS/OFFICE) – A professional business and office park. Many amenities, great building infrastructure and modern building designs abound with layouts for call-centers, computer design firms and other professional endeavors.
  4. BERTHAPHIL PARK THREE (I.T. TECHNOLOGY/INTEGRATED) – Berthaphil has created an integrated-community for I.T. and other high-tech industries reliant on dependable and fast telecommunication services. This project incorporates a promenade and housing units for a work/live/shop environment.
  5. CLARK GLOBAL CITY – A 177-hectare business center currently being constructed on Clark that will surpass Bonifacio Global City standards. The business center will be divided into four zones the first being, Aeropark as the home to BPO companies and IT centers. Next there is the Town Center that will be where the retail centers are located. The Business Park will be the priority location for some of the biggest companies scrambling for prime spots in the master planned property. Lastly the Logistics Park will house several warehousing and distribution facilities.

Clark is not only one of the largest BPO hubs in the world but it is also a hub for hospitality and leisure. There are a ton of things to do for entertainment from water parks to adventure off-roading which keeps Clark the go to spot for the BPO industry.

What to Do When Your Business Gets Stuck

I was driving home from work last night when I saw a bee inside my car. I remember leaving my window slightly open and then suddenly hearing a quiet buzzing sound. That was when I saw the insect repeatedly bumping against my windshield. I rolled down the window to let it escape, but it continued its futile escape attempt.

The little bee thought it was trapped.

Eventually, I stopped the car, grabbed a plastic cup, caught the bee and released him back outside.

When I got home, I realized that so many business owners were similar to that little bee. As someone who has been working in the BPO industry for quite a long time, I’ve seen lots of business owners acting the same way. They thought they were stuck, and despite the obvious escape route, they still insist on doing it their own way.

Some business owners realize their mistake and they find their way out. Others, however, run out of resources and their business eventually shuts down.

How to get unstuck

What do you do when your income is gradually slowing down, or worse, has completely stopped? There is no single answer for this question (I wish there was!) However, there are several ways to get your business up running again. Here are some of them.

Reevaluate your vision

What to Do When Your Business Gets Stuck2

Sometimes, as time goes by, business owners forget why they even started the organization in the first place.

Many customers patronize a business because of its strong and compelling vision. Aside from that, when a business owner constantly reminds employees about the organization’s vision, they will work with a higher morale knowing that they are working for a bigger reason.

Identify what your customers really need

What to Do When Your Business Gets Stuck 3

As an entrepreneur, it is your job to offer products and/or services that will benefit your customers. Complacency can lead your business into a deep ditch. When your business begins stalling, one of the first things to do is take a close look at your target market.

What are they looking for? What do they want/need? What are the current trends that people seem to like? Find the answer to these questions and see if you are offering a relevant, interesting, and useful solution.

Develop deeper relationships

What to Do When Your Business Gets Stuck 4

Our society today suffers from people having poor relationship with each other. In business, building strong bonds with your customers, employees, and co-entrepreneurs is essential. In fact, I dare say that having the right connections is enough to get your business rolling again.

But how do you build better relationships?

First, learn how to connect. Earn your customer’s trust by listening to what they have to say. In the internet age, there is no reason for any business owner to remain distant. Allow them to know your personality, let them see that your business is something more than a faceless corporation and you will dramatically improve your relationship with the people around you.

It’s common for businesses to get stuck every once in awhile and that’s actually a good thing. In fact, when you begin to feel that you’re treading waist-high waters, you can use it as an opportunity to slow down. Use it to learn more about your about your business, your customers, and even yourself.

Has your business ever been stuck? What did you do about it? Let us know in the comments below.

Medical Billing Outsourcing: What Are The Benefits?

Medical Billing Outsourcing: What Are The Benefits?

Medical Billing Outsourcing What Are The Benefits2People who are working in the medical industry know of the intricate complexities that make up the different sectors of this field. Treating patients, preventing diseases, innovating and creating ways to extend the current limitations, such things are not easy. Good practitioners always put the well-being of their patients first. To do that, however, they must have the resources to afford services and equipment that are up-to-standard.

With the goal of improving the services that they provide, owners of healthcare organizations continue to find ways to search for ways to reduce costs. This, for the most part, will allow them to spend their funds in training and hiring specialists, as well as purchasing newer equipment that will serve the people better. Which brings us to the main point of this article. In health care organization, the importance of medical billing is incredibly tremendous — and I’m not exaggerating. Medical billers and coders are tasked to handle the patient’s information, along with requesting the payments from the patient’s respective health insurance company.

Handling sensitive information and making sure that the hospital receives the payments for their services is no easy task. Medical billers must be educated and skilled. Moreover, they have to undergo rigorous training that will make them experts at what they do.

Why should you outsource your medical billing department?

There are many reasons for this. Small and medium sized medical organizations do not always have the budget necessary to do everything in-house. Privately-owned clinics, for example, have limited funds and an even limited floor space to do the medical billing procedures in-house. Hence, they choose to have it outsourced.

Here are the benefits of outsourcing your medical billing:

Benefit 1: Practitioners can focus on their patients

Small healthcare organizations who decide to do their medical billing and coding in-house will most likely have to compromise their services. The effect may be minimal, or at least they claim, but it still reduces their quality of service.

While the practitioners may not always be the one to handle the claims, a high level of management and quality assurance is necessary. This constant, direct management takes a lot of their time away from their real jobs: taking care of their patients. When doctors have to constantly worry about whether the claims have been processed or not, their focus will stray from their patients and that is not ideal.

Benefit 2: You will receive your collections on time


One major issue that healthcare organizations face is the frequent delay in collections. This means that the hospital or clinic do not receive the money from insurance companies on time. There are many factors that can cause such issue. It could be a technical problem caused by a bad network connection, it could be caused by human error, or it could be caused by the billers’ lack of training and familiarity with their coding software.

To prevent this, hospitals and clinics choose outsourcing their medical billing to reliable companies. Companies that have been in the business for years and have nearly perfected the art of medical billing. These companies require their staff to have the right knowledge. Aside from that, they will also be mandated to undergo more training. This prevents any collection delays, improving the organization’s cash flow.

Benefit 2: Organizations will save money

As specified above, many small-scale healthcare organizations are having a difficult time doing everything in-house. Medical billing is one of the commonly outsourced functions simply because in-sourcing it is expensive and impractical. If you own a small family clinic, your office is most likely designed in such a way that its entire space is designated for patient care. Adding more space for an entire billing department is too costly.

With the help of outsourcing, organizations will save a lot on the overheads and labor costs. It’s an easy, effective, and practical way to do the process at half the cost.

4 Outsourcing Myths and the Truths Behind Them

4 Outsourcing Myths and the Truths Behind Them

The outsourcing industry is plagued by countless misconceptions that gives it a bad image. Among the many entrepreneurs that I talked to, many of them perceived outsourcing as expensive, unnecessary, and impractical, among other things.

The image of a plain office crammed with hundreds of underpaid workers sitting in front of a computer while answering calls is outdated. I have gathered the 4 most common outsourcing myths and the truths behind them. We hope you find this helpful!

  1. You could lose control of your business processes


Losing control of your business functions and processes is one of the most common concerns that entrepreneurs have when it comes to outsourcing. Allowing a different company handle one or more of your business functions does have its risks especially if their standards are different — or lower — than the ones that you set. However, if you choose the right outsourcing company you will have more control over the way they do the job.

  1. You could compromise on privacy


Loss of privacy is one of the biggest fear that entrepreneurs face when they consider outsourcing. There are several businesses that are wary of sharing their personal information as well as their customers’ to another business. Businesses that directly gather their customers’ credit cards, bank account passwords, and other finance-related information want to be as secure as possible.

Fortunately, this issue is no longer as prevalent as they think. By choosing choosing an established company with an extensive list of previous clients, you can rest assured that all information are in good hands. Moreover, these companies take security very seriously, most outsourcing companies do not allow their agents to bring pens, pencils, mobile phones, or any other item or medium which can be used to copy/gather information.

  1. Outsourcing is only limited to large corporations


Back in the 90’s, this belief might still be applicable. However, as outsourcing becomes more and more available, the costs become less and less as well. In fact, small and medium-sized businesses, also known as SMEs, are the ones that can experience the biggest benefits of outsourcing. Why? This is because SMEs have a very limited capital. This makes it difficult to handle all tasks in-house. By deciding to outsource, they can tap to a larger valuable resources that will surely benefit your business. Moreover,  some outsourcing companies offer a fixed-priced packages that are highly affordable.

  1. It’s only purpose is to cut costs


While outsourcing does cut costs effectively, it’s far from being the sole purpose. Sure, if you’re an owner of an SME, then you can reduce the labor costs, but don’t let it be your main goal. The primary purpose of outsourcing should be to improve your services by allowing a different company to handle your non-core functions while you focus on the core competencies of your business. If you focus too much on reducing costs, you could compromise the quality of your products and/or services. So always remember that, like with everything in the business industry, you are bound to get what you paid for.

The industry of outsourcing is showing no signs of slowing down. As the market becomes more global, companies are seeking the help of established outsourcing companies that help them provide first-class services to their customers.

4 Ways to Promote a Happy Work Environment

Businesses all strive to increase efficiency by implementing various productivity strategies. Motivational posters, inspiring speeches, and team outings are some of the most popular engagement activities. Getting your employees to work to their full potential can benefit your organization in more ways than you can imagine.

There are many reasons why entrepreneurs should strive to develop a positive work environment. Recruitment, for one, is a lot easier when job-seekers find out that the workplace culture suits their own sets of values. In fact, applicants are willing to accept 7% less pay when it comes to their starting salary as long as they are provided with a good work environment.

So how do you promote positivity and productivity in the workplace? Here are the top 4 ways to promote a happy work environment.

  1. Communicate meaningfully


Communication prevents any misunderstandings that may cause problems in the workplace. Meaningful communication, however, creates good relationships within the people working in an organization. As a leader, it is important that you spend time in establishing a reliable and caring image. Your team members are most likely to trust you with their personal issues and would report any work-related problems faster, preventing them from growing into even larger problems.

  1. Acknowledge their success


Employees want to be acknowledged for their efforts. When you regularly recognize your employee’s success, you’re boosting their morale and encouraging other team members to do better as well. When people are given praise when it’s due, they tend to work better and they feel more satisfied with their position.

Showing appreciation is also an effective way to retain good employees. By simply telling them that they’re “doing a great job” or by showing them how they helped the entire project, they would want to stick around longer to see what else they can contribute to the company.

  1. Have fun every once in awhile


The definition of “fun” can be different from person to person. One employee may think playing sports is fun while another may prefer sitting on the couch with a good book in hand. Still, when people feel happy, appreciated, and respected in their current positions, then “fun” becomes a default state in the workplace.

As a leader, being too uptight can only make your employees feel restricted. Spontaneity, on the other hand, gives them a sense of space. When you trust your employees, you’re giving them room to breathe and grow. Throw in some occasional team luncheons, Friday beer parties, and other activities that let them disconnect from work for a while and you’re bound to have a team of energetic workers.

  1. Value their ideas and suggestions


The reason why you hire people is because you, as the owner, cannot do everything on your own. Even if you’re already considered to be an expert in the field, there are times when your brain simply cannot come up with all the right ideas and strategies for your business.

When you seem stuck in a rut, or whenever issues arise, remember that you can rely on your team for ideas. By listening to their ideas, you get different perspectives about the problem. You may not always get the complete solution by asking your team, but you’re bound to get vital information that could assist you in formulating new business strategies.

Promoting a positive work environment is your responsibility. Always remember that a business’ success doesn’t always rely on your compliance to red tape.

Why You Should Consider Hiring Filipino VA’s

Why You Should Consider Hiring Filipino VA’s

Why You Should Consider Hiring Filipino VA'sIf you’re an entrepreneur, you will have to find out the number of workers your business needs as well as the total cost of employing them. You’ll need to make sure that it is within your budget to hire part time or full time workers. A thorough assessment is necessary before deciding, especially if you’re planning on hiring in-house workers. If not done properly, your business might experience problems that can prevent it from growing.

However, in-house workers do not come cheap. Before you even hire new people, you’ll need to make sure that your office is ready. It needs to be spacious enough to accommodate the new employees, you will have to set up new workstations, and you’ll need to spend more on overheads. Then, you will have to have enough budget for the monthly compensations, benefits, and incentives for your workforce.

Does that sound too much for you? If yes, then worry not! Filipino virtual assistants are here to help you. Virtual assistants are basically remote workers that offer the same skills of in-house employees at an affordable price. Here are reasons why you should definitely hire Filipino VA’s in your business.

  1. Lower costs

Perhaps the most common reason why entrepreneurs hire Filipino virtual assistants is due to its cost-saving benefits. Full-time in-house employees have an average annual wage of $32,448 while full-time Filipino virtual assistants will only cost you $14,340 a year.

  1. English proficiency

Filipinos are known for having an expert-level grasp on the English language. Schools in the Philippines, both private and public, start teaching the English subject in as early as kindergarten. The country has been grouped with Serbia, Norway, Estonia, and Slovenia in terms of English proficiency, according to California-based Global Education Corporation.

  1. Versatility

Filipinos are known for being the most versatile workers. Not only are they hard working, but they are also capable of handling different tasks. They’re known for being intelligent and fast-learners, and shifting from one task to another seems to be natural for them. The business industry needs workers that can do different tasks efficiently, and Filipino VAs are the perfect choice for businesses who want to grow.

  1. Strong work ethic

One of the main reasons why foreign businesses love hiring Filipino workers, VA or otherwise, is their ability to adhere to rules and regulations. They are known for having a strong work ethic that makes them valuable assets of a business. The stereotypical “lazy Filipino” is no longer applicable, and the workforce has undergone significant improvements in the past few years. They learned to value their jobs because they know that competition in the workforce is tight, and they need to be disciplined enough to keep their valuable jobs.

Entrepreneurs looking for a talented, loyal, and educated workforce should consider outsourcing their Virtual Assistants from the Philippines. By hiring VA’s from the Philippines, you’re ensuring your business’ success in the long run, and you don’t even have to worry about spending too much money.

What is Digital Marketing and Why Should You Outsource It?

What is Digital Marketing and Why Should You Outsource It?

Contrary to what a lot of people believe, Business Process Outsourcing (BPO) does not solely focus on customer support and technical support tasks. Many businesses from the U.S. are beginning to outsource other tasks to external firms from offshore sites. This includes their Digital Media Marketing campaign.

Now, don’t get me wrong. In-house digital marketing teams have their own perks, and many companies should have at least a small team of digital media specialists that operate within their organization. Still, if your business is finding it hard to make ends meet, outsourcing might be a great choice.

What is Digital Media Marketing?

What Is Digital Media

In case you’re not familiar with this term (where have you been?), digital media marketing is a widely-used business strategy that promotes a business through the means of television, posters, billboards, and the most commonly used commodity today — the internet.

Modern digital media marketing strategies often include the use of websites, free online tools and channels such as the social media (Facebook, Twitter, Google Plus. etc.). Posters and billboards may also be printed to endorse the company.

Digital marketing is important. There are clearly numerous benefits and they far outnumber the disadvantages. Compared to traditional forms of marketing, this strategy is a lot more affordable and can be just as effective. It allows you to target your audience while being able to measure what techniques work and what doesn’t.

Whether you already have an in-house team or if you still have yet to invest in this marketing strategy, here are the reasons why you should consider outsourcing your digital marketing needs.

Reason 1: Starting a campaign is easy

When done in-house, a digital campaign can be difficult. First of all, you will have to develop your own marketing strategy. If you have no idea how to do that, you will need to find someone who does. Finding a skilled digital media director near you is hard. In fact, the entire recruitment  process is a time-consuming and difficult process.

If you outsource your campaign, the BPO company that you decide to hire will already have the right people and the right tools to do the job. Your campaign can set sail as soon as you want it to.

Reason 2: It’s affordable

One of the strongest points of outsourcing is its affordability. You can cut down on labor and overhead costs through offshore outsourcing. According to a white paper written released on, a Java programmer working in the U.S. gets paid $60,000 a year while in India, the same position only costs $5,000 a year.

Hiring an entire team of programmers in the Philippines will only cost you as much money as hiring a single employee in the U.S.

Reason 3: It’s scalable

If you only have an in-house digital media marketing team, expanding or shrinking your campaign will not be easy. Changes in the office, modifying the IT infrastructure, setting up workspaces, and recruiting or letting go of employees can eat up your resources.

Owners of small businesses will have the hardest time when it comes to scaling up or down. With the help of a reliable BPO company, you will be able to do changes whenever you want without all the hassle.

Reason 4: Established companies can guarantee success of your campaign

By hiring an established BPO company that offers digital marketing media services, your campaign will have a larger chance at success. These companies are backed by years or sometimes decades of experience. They have already developed the most efficient way to handle your SEO tactics, web design trends, social media management, graphic design needs, PR’s and other digital media marketing strategies.

Sure, your in-house team can definitely learn this. But  is your business capable of spending the time and money in training them? Or do you have the resources to hire the people that already have the skill? If not, then outsourcing a digital media marketing team is for you.

Need help with starting a digital media campaign? Contact us today and let’s talk!

Seat Leasing Instead of Leasing a Whole Office

Outsourcing a business takes more time and effort to do. Business owners need to have good strategies in order for them to outsource successfully. Another factor to consider when outsourcing is money. Outsourcing one’s business needs to have a big budget. For those who want to outsource their business, this article is a quick guide on what is the best thing to do if you are looking for a perfect place for your business. Would it be best to seat lease or lease a whole office? You have to find out.

Putting Up A Business in Other Country

When outsourcing your business, lets say in the Philippines, there are many things that you need to do before starting it up. You need to do the following:

  • Provide a place for the business.
  • Build or rent an office for the business.
  • Equip the office
  • Hire for employees
All of these things can be all yours in just a snap. Seat leasing is the solution for you not to provide all of these.

Seat Leasing

Seat Lease

In outsourcing a business, make sure to choose options that will help you save money with good quality service as well. Leasing a whole office for small businesses costs more money than seat leasing.

Seat leasing is the best way to outsource small to medium size businesses. This is good for company owners who plan to expand their business and for those owners who wish to have low cost of production.

In seat leasing, business owners need not to worry about the facilities that are needed to be used in outsourcing for these things are already available when leasing for a seat. Philippines offers this kind of service. There are many companies all over  the country that offer seat leasing. There are also foreign companies that rent seats in the country as well.

Two Types of Seat Leasing

Seat Leasing

1. Warm Seat– this type of seat renting seems to be expensive from the other one. The office space provider will provide you with equipment and employees. They do the recruiting and training of the employees. This also includes payroll and other HR responsibilities. The negative side of this is that you don’t control your agents, instead, their manager will report to you.

2. Cold Seat– this type of seat renting is good for those who want to take charge of their business staff. Equipment and space is what you rent in here. Space providers do not care of what you want to do with your employees as long as they abide the rules and regulation of the company.

Common seat rentals include this package:

  • Computers
  • Chairs
  • Cubicles
  • Internet connection (fast)
  • VOIP Equipment
  • Electricity
  • Air conditioning
  • Use of conference room and dinning rooms
  • Other peripherals

Suggested Accounts for Seat Leasing

  • Medical Transcriptionists– these people can actually work from home but most employers require them to do the job in the office to assure good connection so that they can easily connect with the employers and for the employers to track what they do as well.
  • Virtual Assistants– these people also need a fast internet connection. A regular DHL service is not enough to support more than one virtual assistant. Seat leasing is the best solution for this.
  • SEO agents–SEO agents also need to work in a place where there is a fast internet connection. Link building and writing articles takes time. A fast internet connection for all agents is needed.
  • Call Center Agents– obviously, these people need to work in one place and should have the assurance of having a good quality internet connection and Voice Over Internet Protocol (VOIP) for they speak to clients whether it is outbound or inbound.

Renting for a seat is the best way to save money especially if you are outsourcing your business. Always remember to choose options for services that will help you save money and will give you good quality services.

Thank you for reading my posts. Please leave a comment if you have questions regarding this issue. I can help you find the best office for you. 

The Benefits of Call Center and BPO

BPO and Call Center

BPO and call center are related concepts and have become known these days. The differences between the two confuse most of the people. A lot of functions of BPO are carry out by the means of a call center.

To define more, Business Processing Outsourcing pertains to a method of outsourcing which involves putting specific business transactions, operations, and other responsibilities over to an intermediate service provider. This can be a way of hiring other companies particularly oversees to implement business operations. These operations can be means of finance, HR, Call center, administration, payroll, customer service and many more. It works with other companies to manage one or more business views. Lately, some companies from Africa and Asia came out as one of the successful BPO due to the fact that they’re providing authentic and effective services at most affordable price.BPO

Call center is a location mostly used for receiving and transferring information and other services like troubleshooting with the use of verbal communication. It is used for the support of products and to solve the issues of the customers. The business transaction is conducted via phone use. The employees are the one who manages the incoming and outgoing calls. These calls can pertain to survey generation, customer support, telemarketing, taking of orders and many more.

In this way, BPO carry out one or more operations to utilize these services to save on costs and to arrive in a better productivity. Moreover, a call center will perform the part of any business that needs of handling calls. To make it short, it is a portion of BPO chores. However, BPO organizations can choose to have or not have a call center because there are also BPO companies manipulating work without the use of calls; these services covered the website development.

BPO encompasses more functions aside from handling a call center. There are BPO organizations which are only focused on IT services, financial and HR services.

The Benefits of Call Center and BPO

  • People can earn easily and make a lot of money. Outsourcing render good packages compared to other industries.
  • No technical attribution necessary, but if you have, it would help you grow and understand the process of technical part easily.
  • No investment involved to develop your business unlike any other business matters.
  • Some call centers perform personality development programs at free cost along with regular voice and accent training which helps improve the communication skills of the people.
  • You can learn a lot of things in terms of financing, insurance, telecoms, accounting, computer industries and many more.
  • The workplace of most International call centers is truly a class.
  • It helps develop productivity—with the proper development of outsourcing method, there is enough time for proving better strategies, exploring new views for earning revenues and more time focusing on the customers. This way, it will improve the productivity of the company.
  • Cost savings for the organization – The most beneficial outcome of outsourcing is to save money for the company. These organizations which outsource several jobs have access to the highest quality in the said field. These quality services are available at a cheaper amount and result in cost saving for the company.
  • It helps to develop HR operation – One of advantages of outsourcing is to improve the HR operation. Their experienced has considerable development in the past years and now preparing for a rapid growth. The reason is a lot of companies are outsourcing their transactions and processes for building up a strategic HR purposes. In this way, they also reduce the overall cost obtained in supervising HR department of any companies.
  • Outsourcing increases capabilities – It helps to develop the skills of the employees and the company. Employees have enough time and strength to do things effectively and develop their abilities. They are able to present good products and services to the customers.
  • Universal talent – When organizations outsource their services, they get better performance from skilled employees all around the world.
  • It offers quantifiable benefits in improving efficiencies, less payroll and fewer capital investments.

Benefits of Call Center

In today’s generation of business competition, customer expectations regarding the support and services are high. Businesses without unique customer support incline to lose favor with consumer, fall behind their competition or even face a crisis. Therefore, the benefits of customer support can never be dominated.

The company can start and built a call center services or outsource. It all depends on the availability of such resources including infrastructure, manpower, and the knowledge on the technicality. Large companies may create their own call centers; most of the average sized organizations obtain outsourcing a much viable option.